Because we believe in establishing long-term relationships with our customers, we decided to use plain English instead, to make our terms as clear as possible.
When you read OrbusVR or we below, it refers to Orbus Online, LLC, its affiliates and agents.
By accessing or using OrbusVR in any way, you agree to and are bound by the terms and conditions written in this document. You also agree to follow the rules in our Code of Conduct, which govern player behaviour inside of the game world itself. A violation of the Code of Conduct may result in the termination of your account under these Terms.
If you do not agree to all of the terms and conditions contained in this document, do not access OrbusVR. In addition, keep in mind that if you access the service by purchasing the game through a 3rd-party seller, such as Steam, that seller may have its own Terms and Conditions in addition to our own. You should read their Terms and understand them since violating them can result in loss of access to the game through that seller.
This is a living document. With your help, we want to make it the best in the industry.
We will likely improve this document over time. By continuing to use the site, you will implicitly accept the changes we make.
Your access and use of OrbusVR is always subject to the most current version of this document.
We may block, restrict, disable, suspend or terminate your access to all or part of OrbusVR at any time in our sole discretion, without prior notice or liability to you.
If you think we removed your access by mistake, get in touch and we’ll give you our reasoning. We also have a quick way to restore access without losing any of your data.
Support for OrbusVR is provided via our Community Forums.
We also continuously update the OrbusVR Documentation so that users can help themselves.
We take pride in providing excellent customer support, but we are also a small team and value our work/life balance. This means that although we’ll try our best, we do not guarantee 24 / 7 support.
We collect the following personal data:
We do not collect credit card information directly. See Who can see my credit card number? below.
We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Please be aware that your browser must be enabled to accept cookies from OrbusVR.com in order for you to use OrbusVR.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
No-one. We store your password encrypted so no-one can read it. For encrypting the passwords, we use BCrypt hashing.
It is your sole responsibility to keep your user name, password and other sensitive information confidential. If you become aware of any unauthorized use of your account or any other breach of security, you shall notify OrbusVR immediately.
If you forget your password, we send you a secure link via email that lets you reset it.
No-one at OrbusVR. We use the very trustworthy and secure Stripe payment service. Read about their security measures on the Stripe Terms and Conditions (in short, they encrypt your credit card info). In addition, if you make a purchase via a 3rd-party seller, such as Steam, we do not have access to your payment information.
Both Stripe and OrbusVR are PCI-DSS compliant.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
You can access all your personally identifiable information that we collect online and maintain by logging in to the OrbusVR site visiting the My Account page.
You can delete your user account at any time. However, if you do so we may still store information (such as chat logs, character infrormation, or access logs) about your account to allow us to continue providing the service to other users.
The public portions of your profile are visible to anyone visiting the website. The private portions (including the My Account page) are visible only to you. The public content only includes things that are done in the game, and never includes your personally-identifiable information (such as your real name or email address).
We use HTTPS and SSL (256-encryption) to transfer all data. Other than passwords, data is not encrypted when stored in our database (for performance reasons).
All of our customers’ data resides in the same database. We use software best practices to guarantee that only those who should have access to it can see it. In other words, we segment our customer data via software. We do our best and are very confident we’re doing a good job at it, but, like every other software that hosts their customers data on the same database, cannot guarantee that a sophisticated hacker cannot access other people’s data.
If you have discovered a security concern, please email us at [email protected]. We’ll work with you to make sure that we understand the scope of the issue, and that we fully address your concern.
Please act in good faith towards our users’ privacy and data during your disclosure. We won’t take legal action against you or administrative action against your account if you act accordingly: White hat researchers are always appreciated. We don't currently offer monetary rewards for bug reports ("bug bounties.")
Orbus Materials are all the information, data, documents (e.g. white papers, press releases, datasheets, FAQs, etc.), communications, downloads, files, text, images, photographs, graphics, videos, webcasts, publications, content, tools, resources, software, code, programs and products on OrbusVR produced by Orbus Online, LLC.
You agree not to copy, republish, frame, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the OrbusVR service or Orbus Materials or any portions of them. That means, for example, that you will not attempt to create an external program that causes the OrbusVR client to perform differently than intended (such as a hack, exploit, or other tool designed to circumvent the game's rules to create an unfair advantage).
You agree that you will not decompile, reverse engineer, or otherwise attempt to discover the source code of the software. Any copying or redistribution of the software is prohibited, including any copying or reproduction of the software to any other server or location for further reproduction, redistribution or use on a service bureau basis. Any unauthorized use, copying or distribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
The trademarks, logos and service marks displayed on this Site are the property of Orbus Online, LLC or other third parties. You are not permitted to use them without the prior written consent of Orbus Online, LLC or such third party that may own the Marks. OrbusVR and the OrbusVR logo are trademarks of Orbus Online, LLC.
As a part of using the OrbusVR service, you may create content, including (but not limited to) chat messages, forum posts, and voice messages. This is user generated material.
By submitting user-generated content, you grant Orbus a worldwide, non-exclusive, irrevocable license to transmit, perform, display, and sublicense that material.
You are solely and entirely responsible for all of your user materials that you post or otherwise submit via OrbusVR. You shall assume all risks associated with the use of your user materials including any reliance on the accuracy, completeness or usefulness of your user materials. Orbus does not guarantee the accuracy, integrity or quality of your user materials. You acknowledge and agree that by accessing or using OrbusVR, you may be exposed to user materials from others that are offensive, indecent or otherwise objectionable.
In short, we do not. Like all other cloud-based applications, we are vulnerable to the inherent unreliability of the Internet. We do not offer contracted SLA for availability to OrbusVR and your data.
That said, high reliability is something we are proud of and something we deliberately chose to compete on. We have developers, system administrators and support staff on call, 24 / 7.
We monitor OrbusVR closely and have set up automated alarms to be notified (via email and SMS) when the OrbusVR service is under stress, so that we can deal with the issue before it becomes a problem that might impact customer access.
You acknowledge and agree that we shall not be liable for any failure to store your materials on, or provide access to, OrbusVR at any time.
You agree that you shall not:
Materials and Services provided by third parties are governed by separate agreements accompanying such materials and services. Orbus offers no guarantees and assumes no responsibility or liability of any type with respect to the third-party services, including any liability resulting from incompatibility between a third-party service, Orbus Materials, the OrbusVR service or another third-party service. You agree that you will not hold Orbus responsible or liable with respect to the third-party services.
Orbus may block, restrict, disable, suspend or terminate your access to all or part of OrbusVR at any time in Orbus’s sole discretion, without prior notice or liability to you.
Orbus will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. Orbus will investigate notices of copyright infringement and take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512©(2) (“DMCA”).
If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on OrbusVR or on sites linked to from OrbusVR, please provide written notification of claimed copyright infringement to the designated agent for OrbusVR (identified below), which must contain the following elements:
Orbus’s designated agent for notice of claims of copyright infringement can be reached as follows:
By e-mail: [email protected]
OrbusVR may include links that will take you to other sites outside of the OrbusVR service. The linked sites are provided by Orbus to you as a convenience and the inclusion of the links do not imply any endorsement by Orbus of any linked site. Orbus has no control of the linked sites and you therefore acknowledge and agree that Orbus is not responsible for the contents of any linked site, any link contained in a linked site or any changes or updates to a linked site. You further acknowledge and agree that Orbus is not responsible for any form of transmission (e.g. webcasting) received from any linked site.
Orbus may run advertisements and promotions from third parties via OrbusVR in any manner or mode and to any extent. Your communications, activities, relationships and business dealings with any third parties advertising or promoting via OrbusVR, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely matters between you and such third parties. You acknowledge and agree that Orbus is not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such non-Orbus advertisers on OrbusVR.
The OrbusVR service and Orbus Materials may include technical or other mistakes, inaccuracies, or typographical errors. Orbus may make changes to the site, materials and services, including the prices and descriptions of any software or products listed, at any time in its sole discretion and without notice. The OrbusVR service and Orbus Materials may be out of date, and Orbus makes no commitment to update the site, materials and services.
You acknowledge and agree that:
Orbus does not control or endorse the materials found in any services and specifically disclaims any liability with regard to the site, services and any actions resulting from your use of the OrbusVR service and Orbus Materials and participation in any services. To the maximum extent permitted by law, Orbus will have no liability related to user materials arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Orbus also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user materials.
Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to you. To the extent permissible, any implied warranties are limited to ninety (90) days.
You agree to indemnify and hold Orbus and its officers, co-branders, other partners and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:
The OrbusVR service can be accessed from countries around the world and may contain references to Orbus products, services and programs that are not available in your country. These references do not imply that Orbus intends to announce such products, services or programs in your country. The Site is controlled, operated and administered by Orbus Online, LLC and its affiliates from their offices within the United States of America. Orbus makes no representation that the OrbusVR service and Orbus Materials are appropriate or available for use at other locations outside the United States, and access to the Site from territories where the Site, the Services or Materials are illegal is prohibited. If you access the Site from a location outside the United States, you are responsible for compliance with all local laws.
The export and re-export of Orbus Software are controlled by the United States Export Administration Regulations, and such Software may not be exported or re-exported to Cuba, Iran, Libya, North Korea, Sudan, Syria, or any country to which the United States embargoes goods. In addition, the Software may not be distributed to persons on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals.
By downloading Software, you are certifying that you are not a national of Cuba, Iran, Libya, North Korea, Sudan, Syria or any country to which the United States embargoes goods, and that you are not a person on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals.
In no event shall Orbus, its officers, directors, employees, partners or suppliers be liable to you or any third party for any special, punitive, incidental, indirect or consequential damages or losses of any kind, or any damages or losses whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or if Orbus has been advised of the possibility of such damages or losses, and on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with:
Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the limitations and exclusions set forth above may not apply to you.
The OrbusVR service (excluding linked sites) is controlled by Orbus Online, LLC from its offices within the state of Kansas, United States of America. By accessing OrbusVR, you agree that all matters relating to your access to, or use of, OrbusVR shall be governed by the statutes and laws of the State of Kansas, without regard to the conflicts of laws principles thereof. The parties specifically disclaim the U.N. Convention on Contracts for the International Sale of Goods. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the Superior Court of Johnson County and the United States District Court for the District of Kansas with respect to such matters.
We also use tracking pixels, which allow us or our advertising partners to advertise more efficiently and effectively, including:
Initial version posted: July 21, 2016.
Added information on Cookies and Pixels: May 22, 2019.